Level 3 Courses

 


LEVEL 3 DIPLOMA IN ADULT CARE

What does this qualification cover?

This qualification develops the knowledge and skills needed when working in a lead adult care worker role in care settings. It covers a wide range of areas including supporting individuals with their physical and emotional care, daily living needs and health and social care procedures.

Who is it suitable for?

All those who wish to work or are working in a lead adult care worker role with adults in health and social care settings.

What are the entry requirements?

Learners should be at least 16 years old. We do not set any other entry requirements, but colleges or training providers may have their own guidelines.

How is this qualification structured?

Learners must achieve a total of 58 credits for the Diploma, with 35 of these credits being at Level 3 or above. All learners will need to complete the 9 mandatory units, thereby achieving a total of 28 credits. Learners will need to complete a minimum of 30 credits from the optional units.

How is it assessed?

The qualification will be assessed using a range of methods. This could include direct observation in the workplace, a portfolio of evidence, written assignments or a task.

How many credits are required to complete it?  58 Credits

How long will it take to complete this qualification?

Learners can usually complete the qualification in 12–14 months

What related qualifications can you progress to?

Learners can progress to the Level 4 Diploma in Adult Care or the Level 5 Diploma in Leadership and Management for Adult Care. Learners may also progress onto qualifications for management or lead practitioner roles in adult care, or to specialist qualifications reflecting the context in which they work.

Career opportunities

Learners can progress into employment in residential or nursing homes, domiciliary care, day centres or some clinical healthcare settings within job roles such as: Senior Care, Support Worker, Lead Personal Assistant.



Level 3 Diploma for Residential Childcare (England)
 
What does the qualification cover?
 
This qualification is part of the new children’s homes regulations which came into force in April 2015.  

It has replaced the Level 3 Diploma for the Children and Young People’s Workforce (Social Care Pathway) as the required qualification for those working in children’s homes. All new starts must be registered on the new Residential Childcare qualification from April 2015.
 
This qualification will develop the knowledge and skills needed when working with children and young people in a residential childcare setting, including an understanding of child and young person development.
 
The qualification enables the learner to gain essential skills and knowledge to support children and young people in residential childcare settings, including: wellbeing and resilience, positive relationships and attachments, health and safety, sexual exploitation, communication, positive behaviour and positive outcomes.
 
It also offers the learner the opportunity to cover optional topics which are particularly suited to specific residential childcare and respite care settings.

 
'In registered settings, all supervisors and managers must hold a full relevant level 3 qualification (as defined by the Children Workforce Development Council (CWDC) Page 31'The requirement to have 80% of the social care workforce qualified to Level 3 was introduced and made mandatory through the National Care Standards Act 2000.

What are the entry requirements?

You should be at least 18 years old. We do not set any other entry requirements but colleges or training providers may have their own guidelines.?
 
Do you need to be working to take the qualification?

Learners will need to be working, volunteering or on practical placement in a residential childcare setting, as they need to show competence in both knowledge and skills. 

How many credits are required to complete it?
 
Learners must achieve 61 credits.  53 credits must be achieved from Mandatory Group A.  Learners must also complete a minimum of 3 Optional Units from Optional Group B, to achieve a minimum of 8 credits. 
 

How is it assessed?
 

All units will be internally assessed using standard methods: coursework, portfolio of evidence, practical demonstration / assignment.
 
What related qualifications can you progress to?
 
Learners can progress onto the Level 5 Diploma in Leadership and Management For Residential Childcare (England) or a Foundation Degree in a related discipline.
 
Level 3 Diploma in Business and Administration


Over the next 5 years, demand to replace those expected to retire and leave the profession is currently running at 1.2 million people. If you can see yourself working in an office at all, read on. This could be the career choice for you.
 
Level 3 Diploma in Business and Administration qualifications are offered in to part-time candidates who are working in a suitable job role, which may be full or part-time, paid or voluntary work. This placement is essential in providing evidence of competence (what you know and what you do).

Level 3 Diploma in Business and Administration is targeted at people with a broad range of varied work activities which are performed in a wide variety of contexts. The work carried out will often be technical and there is a considerable degree of responsibility and autonomy in the job role (reflecting experience within the role), though queries and problems may require guidance or referral to a line manager or specialist. You may be required to lead other people.
Level 3 Diploma in Business and Administration can be adapted to provide a customised qualification for people working in specialist areas such as:

Human Resources
FE/HE Colleges
Hospitals
Local council Departments
Parking Services
Legal Administration

         
Level 3 Diploma in Customer Services (QCF)
 
This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts. Learners will understand what drives customer behaviour and what creates customer retention. Learners are also given the opportunity to explore excellence within customer service, dealing with more challenging scenarios such as complaints and stakeholder engagement.
 The objective of this qualification is to accredit and develop learners’ skills and knowledge so that they can operate in a wide range of customer service environments

 
Achieving this qualification
 
To be awarded the NCFE Level 3 Diploma in Customer Service, learners must achieve a minimum of 55 credits:
  • a total of 31 credits from Group A
  • a minimum of 15 credits from Group B
  • and the remaining credits can be taken from Group B or C
 
 
Advanced Apprenticeship Level 3 In CYPW (Children and Young People’s Workforce)

About this course:

This Apprenticeship is for people who work with children – This qualification provides the skills and experience to develop your career in child care in a wide range of settings. Areas covered include Understanding child and young person development, Context and principles for early year’s provision, Promoting the well-being and resilience of children and young people and Supporting children and young people to achieve their education potential.

 'In registered settings other than child minding settings, all supervisors and managers must hold a full relevant level 3 qualification (as defined by the Children Workforce Development Council (CWDC) Page 31'.  The requirement to have 80% of the social care workforce qualified to Level 3 was introduced and made mandatory through the National Care Standards Act 2000.

Qualifications and Units

This qualification will comprise eleven mandatory units covering areas such as promoting communication, engaging in personal development, promoting equality and inclusion, principles for implementing duty of care, health and safety, safeguarding and promoting positive outcomes.
As part of this Advanced Apprenticeship, the apprentices will complete the following qualifications:
  • NVQ Advanced Apprenticeship in Children and Young People’s Workforce Level 3
  • Functional Skills in Communication
  • Functional Skills in Mathematics
  • Functional Skills in Information Communication Technology (ICT)
Delivery information

The Apprenticeship (CYPW Level 3) is delivered by building a portfolio with additional support in the workshops via the Tutor.  You will be required to complete the ERR workbook within 3 months of the start of the course and the CWDC Introduction Workbook in your setting within 6 months of the start of your course.
The functional skills are delivered by a Teacher in a structured lesson.
As part of the Apprenticeship, apprentices will also complete Employment Rights and Responsibilities and Personal Learning and Thinking Skills.  These elements are included in workshops or the ‘on the job’ assessment.

Learning & Assessment Methods

Assessment and delivery will be undertaken by an assessor who will observe you in the workplace, obtain written statements from managers, one to one work, coursework and portfolio building and collecting of evidence of work completed

Qualifications Gained

Children and Young People's Workforce Development Diploma Level 3 Advanced Apprenticeships
Functional Skills (if GCSE English and Maths have not previously been achieved)

Essential Customer Care Services for Hospital Staff 
 
Essential training for any employee at any level who communicates with customers internally and externally by telephone, email or face to face. The course covers the basics of understanding why customer service is important
 
Course Content:
  • Meet and exceed Clients’ expectations
  • Improve service quality with well-trained and supportive staff who genuinely feel the need to take care of Clients
  • Appreciate and understand that each Client is unique
  • Put the Clients’ needs first
  • Treat Clients, colleagues and other stakeholders with courtesy and respect at all times
  • Answer all telephone calls in three rings
  • Listen and respond in an appropriate manner
  • Deal with any issues or queries efficiently, fairly and with integrity
  • Provide internal and external customers with relevant written information when requested
  • Deal with difficult conversations
  • Be reliable and flexible where possible to meet Clients’ needs.
Aims and Objectives:
 
This one-day training course enables delegates to understand the vital importance of customer service to any organisation. The course will also assist participants to appreciate the need to give a positive impression of themselves and that of the organisation through the delivery of exceptional customer service.
 
 

 
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